Refund policy

Orientals By Zeina Return and Refund Policy

At Orientals by Zeina, each piece is crafted with care and attention to detail. We hope you love your order, as all sales are considered final. However, if an item arrives damaged, we’re here to help.

Returns

We do not accept returns. Due to the nature of our products and to ensure quality standards, all purchases are non-returnable and non-refundable.

The only exception is if your item arrives damaged or defective. In this case:
 • You must notify us within 48 hours of receiving your order.
 • Please email us at orientalsbyzeina@gmail.com with your order number, a description of the issue, and clear photos of the damaged item.
 • Once verified, we will offer you an exchange for the same item.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, or items missing parts).

Exchanges

• Eligibility: You must request an exchange within 7 days of receiving your order.

• Conditions: The item must be unused, in its original packaging, and accompanied by proof of purchase.